Questions about the website or your quote request
Email hello@plumbagent.co.uk. Include your PlumbAgent reference if you have one, but do not send payment-card details, identity documents or unrelated sensitive information.
We aim to acknowledge ordinary messages within two working days. This is not an emergency or out-of-hours response service.
Privacy requests
Email admin@plumbagent.co.uk with “Privacy request” in the subject. We may need enough information to confirm your identity before acting on a request.
A problem with plumbing work
Your contract for plumbing work is with the tradesperson, not PlumbAgent. Raise the issue with the business that quoted or completed the work and keep copies of the quote, messages and invoices. If the issue concerns the introduction service, use our complaints process.
Do not email an emergency
If you smell gas, avoid flames and electrical switches. Call from outside: 0800 111 999 in England, Scotland or Wales, or 0800 002 001 in Northern Ireland.
If you suspect carbon monoxide poisoning, go outside and get medical help immediately. Call 999 if anyone is seriously unwell, having difficulty breathing, confused or unconscious. Read the gas and carbon-monoxide emergency advice. Do not use the quote form for an emergency.